Showing posts with label yoda. Show all posts
Showing posts with label yoda. Show all posts

Wednesday, 23 October 2013

JIM SPENCER - THE MAN @SPENCERSAGENTS

Jim Spencer – THE man




Funny things, Dads.

Only today one of my best friends said that she was meeting up with her “soul mate” for a brew, and yet she wasn’t talking about her husband. Girls have an automatic respect, unconditional love, and desperate need to please their fathers, which I am sure only Freud would try to explain. So it is with an equal measure of all of those things that I write this blog about mine, Jim Spencer.

Jim was born in Gleadless, Sheffield, when the area fell into the Derbyshire county boundary; a massive disappointment for his father who had rather hoped he would play Cricket for Yorkshire. After nomad-ing around a little moving here and there, he came back to Sheffield to study a Diploma in Estate Management at Sheffield Polytechnic in 1967 with his girlfriend, Anne, and they have remained here ever since.

Having always worked in property and having always studied buildings you could say he is a bit of a property-bore but until you have seen how excited he can get about dry rot, you probably wouldn’t quite understand. Holidays growing up normally incorporated a number of stops walking through towns, villages, and cities where he would have to point out to us his fascination with the cracking of some mortar, the tilting of a gutter, the slanting of a roof, or the marvelling of a construction. He doesn’t walk fast; he ambles, mainly because he is always looking up!

It comes as no surprise then that property has been his life, as much as Manchester United, and as much as his family (note the order of these two things). I know the pride that he feels when being asked his opinion, as it shows the level of respect that people have for his knowledge, and respect is a word that those who have met him will always mention.

As “estate agents” we are always in the line of fire for being in the top three most hated professions so it won’t surprise anyone that often the agents turn on each other to win business. We have known of agents putting notes through vendor’s doors saying that other agents are going bust just to try to steal their clients! Dad, though, has never entered into these games. When other agents are fighting each other tooth and nail to win business and using politician tactics to outdo insults about each other he always stepped back and watched the fight ensue. To his benefit, this has always actually meant that when an agent “loses” a job, they have never been too offended that he has won, or have never been too frightened to recommend him if someone needed to swap and move on.

I am honoured to have been trained by him over the last 15 years and thank goodness he will still always take my call going forwards when I’m stuck. He fascinates me how he works out yields and percentages and values and prices per square foot (Imperial ‘til he dies), how he remembers which builder built which site when and what their troubles were in the process. He remembers addresses before he will ever remember names, so never be offended by him calling you by your address from 1975.

He is a great man my dad, he is my legend. I look up to him and respect him and admire all of his accomplishments, all of which he has conquered with my mum right by his side, of course! He is dignified and respectful, honest to a fault, and will always take a secret to his grave – doesn’t sound much like an estate agent, does he?

Jim retires at the end of October this year, and will work going forwards as a consultant by request. We at Spencers would all like to say a MASSIVE thank you for always showing us the way, for being our guiding light, our benchmark, and our mentor. I, as his daughter, thank him for all of those things, plus a million others. 

Monday, 29 July 2013

Don’t hate the player….... #Spencers #Sheffield #TheAgentvTheSolicitorBlog




Hate the player do not…..

Training up new negotiators is always fun, but should “stand on your chair when speaking to a solicitor” really need to be in the teaching manual?

I hate the term “progress checking”, you may as well call it “ringing to irritate you”, as that is what everyone seems to think that it is, or certainly what it does. We have tried our best to wrap up this term in as many different packages as possible. “We are ringing to facilitate the sale”, “we are calling to try to help you”, “we are hoping that we can provide you with information that you might find useful”, “we are the only people who are willing to speak to all parties involved without charging by the minute”.

The general public think that selling a house is easy, all you do is find a buyer and the rest of the job is done by the solicitor. After they have sold their house, they will tell you that their sales negotiator was invaluable. The negotiator speaks to the seller, the buyer, the buyer’s solicitor, the seller’s solicitor, the mortgage advisor, the surveyor, the agents throughout the chain, the utility companies, the contractors instructed for quotes, the removal firms, the families … and so the list goes on. “How useful” I hear you cry, “to have access to all this information and to be available at the other end of a phone or an email”.
Let’s be honest, moving house can be quite stressful. Often people really don’t want to move or don’t want to have to sell. The three D’s unfortunately feature daily in our vocabulary (death, divorce and debt) and no one likes to hear someone in tears over their circumstances, it is actually heart-wrenching. But your sales negotiator will listen to all your woes, and all your worries, we will hold your hand throughout the process and will try our best to always offer impartial advice, always with your best interests at heart.

So, when we are ringing solicitors for an update, this is so that we can help our clients, but also so that we can help chase things along too. We are quite happy to pick up the phone to our clients to let them know that they need to do something, or to explain that they need to call by to sign a document, or to pay across their deposit. We are NOT just ticking boxes on our software to say that we have called a solicitor, we are genuinely looking for ways to make the process smoother and easier for all concerned. If you are a solicitor reading this, maybe bear in mind that we aren’t all just irritants, we can actually help you.


I will keep “stand on your chair when ringing a solicitor” in my training manual for now, but hope to be able to take it out in the future and replace it with “invite the solicitor out for coffee”. We are all human and all trying to get to the same goal, and it’s so much nicer if we can all have a pleasant time along the way.