We hope you all keeping well and as safe as possible in these quite surreal times.
Here at Spencer, we are all obviously working within the Government guidelines in regards Covid 19, but at the same time, we are maintaining the highest possible standard of property management as you have come to expect.
We are all working tirelessly to make sure everything runs as smoothly as possible for you all, so if you do have any questions or queries, please do not hesitate to contact us.
Some of you may have noticed that we have been looking to renew some of your tenancies a bit earlier than we normally would. The reason as to why this is simply because the Government has introduced a 3 month notice period, rather than the usual 2 months. Therefore, to protect your tenancies (and ultimately your income) we have made a very conscious effort to make sure we are on top of this.
As well as this, we are also fully aware that the Government has also introduced new measures in granting mortgage payment holidays. We have found that some tenants maybe using this as a bit of an excuse to ask for a reduction in rent and subsequently using it to their advantage. There are obviously some cases where tenants will be affected financially because of this crisis, but we are making sure that every time this happens we are happy it's a legitimate reason to ask for a reduction to help with their circumstances. So far, its only been a very small percentage asking for such a claim and we are hopeful it will continue in this manner.
At the same time, we are managing all the usual things that come with property management as we normally would. Whilst we are not doing any physical viewings, we are doing virtual viewings for any properties we have on the market and despite it not being ideal, we are finding this way to be quite successful with lets being agreed fairly quickly. As well as this, we are generating new business too, so there is also a constant stream of properties available despite the limitations of what we can do - which is obviously great news and testament to the lettings department.
We are also working in such a way that we can still organise emergency repairs to your properties and such legal aspects as annual gas checks, so you know that your properties are legally up to date as much as possible.
I hope this email helps to reassure you that its certainly business as usual with us and your continued support is always appreciated.
Keep safe and stay well.