Hate the player do not…..
Training up new negotiators is always fun, but should “stand
on your chair when speaking to a solicitor” really need to be in the teaching manual?

The general public think that selling a house is easy, all
you do is find a buyer and the rest of the job is done by the solicitor. After
they have sold their house, they will tell you that their sales negotiator was
invaluable. The negotiator speaks to the seller, the buyer, the buyer’s
solicitor, the seller’s solicitor, the mortgage advisor, the surveyor, the
agents throughout the chain, the utility companies, the contractors instructed
for quotes, the removal firms, the families … and so the list goes on. “How useful”
I hear you cry, “to have access to all this information and to be available at
the other end of a phone or an email”.

So, when we are ringing solicitors for an update, this is so
that we can help our clients, but also so that we can help chase things along
too. We are quite happy to pick up the phone to our clients to let them know
that they need to do something, or to explain that they need to call by to sign
a document, or to pay across their deposit. We are NOT just ticking boxes on
our software to say that we have called a solicitor, we are genuinely looking
for ways to make the process smoother and easier for all concerned. If you are
a solicitor reading this, maybe bear in mind that we aren’t all just irritants,
we can actually help you.

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