Spencers Customer Service Survey Results #Sheffield

Last month we conducted a customer satisfaction survey that went out to over 2000 people on our database and to clients past and present. We know that people get sick to the back teeth of receiving these surveys through on email and we are eternally grateful to those that took the time to go through the seven questions to give their feedback on their opinions of Spencers. Questions included; what springs to mind when they think of our company, what makes us unique, how do we rank compared to competitors, what people want most from their agent, and what can we do in the future for you. Quite incredibly we only got one negative response, but as it turned out, they had confused us with a competitor and apologised profusely! The rest of the comments that we received we feel so proud of that we are happy to directly quote a selection of them within our blog. We have chosen just a few as we don't want to give away all our secrets of what we do so well! Thank you so much to everyone who participated. 

When you hear our business's name, what main idea comes to mind (something we stand for)?

	Trusted local name
	Both helpful and honest.
	Class and trust
	Individual and helpful..
	Honesty
	advertising boards  Local small firm
	Fairness
	You sell houses
	Well established
	Pragmatic and straight forward
	An established business, quality and reliability
	Family business. Good service.
	The name brings to mind a family oriented business
	Trustworthy. Honest comments whether they be good or bad.
	Good customer service
	Good service.  Not too pushy
	Young enthusiastic people, personal knowledge of the area
	Honestly, clear thinking.  Concise communication.
	Polite professional service
	Loyal
	Quality, service. personal longevity local and trusted
	Caring and thoughtful.  Sound advice.  Sense of humour
	Higher end property
	Treating property sales like they are your own, rather than just a number A local Firm with a good reputation.
	Independent professionals
	Solid Sheffield business
	Traditional
	Professionalism
	Good inner city and nearby information
	Pleasant efficiency.
	Estate agent active in area of Sheffield I am interested in.
	Quality but expensive?
	Honest and hard working.
	Good customer service. Sometimes slightly overpricing properties - there have been a number of properties that have been on the market a while that have stayed at the same price, where other similar properties on with different estate agents have begun to reduce their asking price.  I appreciate this may be the vendors decision, not Spencers.
What do we do that makes us unique?
	Non franchised family business small enough to know about every property on the books .
	Show an interest in the property sale / purchase and work hard to make things happen!
	Social Media!
	Family firm
	Not act like slimey sales people
	Small. independent
	I have not dealt with anyone else so have no comparisons to make
	Small family
	Being independent
	Great friendly service, I appreciate being told what is really felt about the properties so if there is an issue i can try to sort the problem.
	One office, don't get passed around. Speak to same people/person each time you call.
	I thought you were very polite and helpful.  I was really impressed at how quickly your responded to phone calls and emails. Your website is easy to use and you provide plenty of detail about properties.  The floorplans are especially clear We appreciated the honesty and openness of the agents that we dealt with, especially their openness around other bids and the bidders situations
	You respond to the needs of customers rather than expecting customers to fit in with a rigid system which may not be appropriate. You have experienced staff who know what they are talking about.
	Clean graphics, colourful signage warm response when entering the office and warm response on the phone
	Make sense!! Easy to contact.
	Keeping your customers informed (very important to me)
	Personal and thorough are two strengths that stand out.
	Personal and local
	Very good brochure. Sends visitors who are really interested in the property
	Thorough reporting on viewings, good communication, nice, personable and professional staff.
	Friendly, light touch but available to assist when required.
	Independent local company looking after its market area properly
	You have kept in touch by e-mail - I like that. Creative approach to marketing.
	Comprehensive weekly reporting
	More likely to communicate relevant info other agents often uncommunicative
	Integrity.
	Fantastic photographs of the properties for sale and  plenty of customer contact
	Treat customers as individuals.
	Attention to detail/customer service/communication. As a company you seem to be much more pro-active and 'visible'

SO - THANK YOU SO MUCH TO EVERYONE THAT TOOK PART IN THE SURVEY. WE FEEL SO INCREDIBLY PROUD OF THE RESULTS.

OH! AND MERRY CHRISTMAS!! 

WWW.SPENCERSESTATEAGENTS.CO.UK